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Riverbank Medical PracticeJanet Street ThursoCaithness, KW14 7ARTel: 01847 892027
Welcome to Riverbank's Near Me service.
If you have a video consultation appointment booked with a clinical member of staff, please click on the link below to enter our virtual waiting room.
Near Me on line waiting room
Consultation is by appointment only. There is no walk in service.
Each GP appointment is 15 minutes only, so please arrive for your appointment on time. If you arrive late then your appointment may need to be rescheduled.
Children must be accompanied by an adult.
If you require to be seen urgently, please phone the surgery as early as possible. You will be asked a short series of questions by a member of our Clinical Support Team and you will be triaged accordingly. This means we will determine whether or not you need to speak to or been seen that same day by either an Advanced Nurse Practitioner or the Duty Doctor.
Please remember to cancel our appointment if you no longer require it, or cannot attend.
Telephone appointments are also available and can be booked in much the same way as traditional appointments.
If you feel your problem can be managed via a telephone conversation (e.g. Test results, or medication queries) please ask the Receptionist to book a telephone consultation.
If a patient fails to attend a pre-booked appointment on more than 5 occasions within a 6 month period, a letter will be sent to the patient advising them that a further occurrence could risk removal from the practice list.
If a patient fails to attend a further 2 appointments the matter will be discussed at a practice meeting and an agreement will be reached as to whether the patient will be removed from the practice list, in which case a formal letter will be issued.
We offer a text appointment reminder service for patients with mobile phones who have opted into the service.
You will receive an automated text reminder with your appointment details 72 and then 24 hours in advance. You'll get an option to cancel your appointment if you can't make it with just the push of a button.
If you have not opted into the service just phone the Practice and we will get you added in.
Only patients who are terminally ill or truly bed bound will normally receive a home visit.
If possible please try to telephone us as early in the day as you can. Please be prepared to answer a few questions to help us decide the if a home visit is clinically required.
The GP or Advanced Nurse Practitioner may also telephone you before they visit. Home visits are generally carried out at the end of morning surgery so you may not receive your visit until lunchtime.
There are benefits for patients being seen at the Practice.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)